Customer Relations really did spring into action. The next morning, a very nice-sounding woman telephoned to apologize in a sincere, non-Rob Fordian way, and to assure me that my $80 would be refunded in the next few days. She read my post -- "all of it," she added wearily -- and said she understood my frustration.
But she didn't seem to understand my post. I explained that I don't want my money back until the airline changes its ridiculous seat-selection refund policy.
Transat may review the policy at the end of the year, she replied.
"And I may start at quarterback for the New England Patriots next weekend," I thought.
The only way to make any headway on the issue, it seems, is to go straight to the top. After all, I assume my towering journalistic stature, legendary handsomeness and tens and tens of readers prompted Transat's relatively speedy response.
Knowing that Tom and Gisele (pictured) are on Mars until next Sunday, we decided that Air Transat's director of seat-selection would have to do.
And that is where things stand. Stay tuned...